Complete Guide to Purolator Tracking: How to Track Your Shipment Effectively

Purolator is one of Canada’s most trusted courier and logistics companies, offering a range of services for shipping and receiving parcels. Whether you’re sending a small package or managing a large shipment, Purolator tracking is an essential tool that allows you to monitor your package’s journey. In this article, we will provide a comprehensive guide on how to track your Purolator shipments, ensuring that you always stay informed about the whereabouts of your parcel.

What is Purolator Tracking?

Purolator tracking is an online tool provided by the company that allows customers to trace their shipments in real-time. Whether you are the sender or the recipient, Purolator tracking offers peace of mind by providing up-to-date information on the status of your parcel. You can track your shipment through Purolator’s official website, mobile app, or even by calling customer service for assistance.

How to Track Your Purolator Shipment

Tracking a Purolator package is quick and easy. Follow these steps to check the status of your delivery:

1. Locate the Tracking Number: The first step in tracking your Purolator shipment is to locate the tracking number. This number is provided to you by Purolator when the shipment is created. You’ll typically find it on the shipping receipt, email confirmation, or on the label of your parcel.
2. Visit the Purolator Website: Once you have the tracking number, head over to the official Purolator website (www.purolator.com). On the homepage, you will see a “Track” button. Click on this to begin the tracking process.
3. Enter Your Tracking Number: On the tracking page, input the tracking number in the designated box. You can enter a single tracking number or multiple numbers if you’re tracking more than one package.
4. View Shipment Details: After entering your tracking number, click “Track” to view the current status of your parcel. Purolator will display information such as the current location, the expected delivery time, and any updates on delays or issues along the way.
5. Track Using the Purolator App: For convenience, Purolator also offers a mobile app. You can download it from the App Store or Google Play, then enter your tracking number to receive real-time updates directly on your mobile device.
6. Call Purolator Customer Service: If you prefer speaking with a representative, Purolator’s customer service team can assist with tracking your shipment. Simply call the customer service number and provide your tracking number for detailed assistance.

Understanding Purolator Tracking Updates

When you track a package with Purolator, you’ll see several different status updates. These updates give you insight into the journey of your package. Here are some of the common terms you may encounter during the tracking process:

• In Transit: Your package is on its way to the destination.
• Out for Delivery: The package is scheduled to be delivered on the current day.
• Delivered: Your package has been successfully delivered to the recipient.
• Shipment Exception: There has been an issue with your shipment, such as an address discrepancy or a delay. You may need to take action to resolve the problem.
• At Facility: The package has arrived at a Purolator facility and is awaiting further processing.
• Awaiting Pickup: The package is available for pickup at a local Purolator location.

Understanding these terms will help you stay on top of your shipment’s progress and plan accordingly for delivery.

Benefits of Purolator Tracking

Using Purolator tracking offers a variety of benefits that enhance the shipping experience. Here are some of the key advantages:

1. Real-Time Updates: Purolator provides real-time information about your package’s location, so you can keep track of your delivery as it moves through the logistics network.
2. Transparency and Peace of Mind: Tracking offers transparency, allowing you to know exactly where your parcel is at any given time. This helps reduce uncertainty and provides peace of mind, especially for time-sensitive deliveries.
3. Ease of Use: The Purolator tracking system is user-friendly and accessible from any device. Whether you’re at home, at the office, or on the go, you can easily check the status of your package.
4. Accurate Estimated Delivery Time: With Purolator tracking, you get an accurate estimate of when your shipment will arrive, so you can plan for its receipt. This is particularly helpful when you need to be available to sign for a package.
5. Notifications: Purolator can send you notifications via email or SMS to keep you updated on your shipment’s status. You’ll receive alerts when your package is out for delivery or has been successfully delivered.

Troubleshooting Tracking Issues

Sometimes, you may encounter issues while tracking your shipment. Here are some common problems and solutions:

• Tracking Number Not Found: If your tracking number isn’t recognized, double-check that you’ve entered it correctly. Ensure there are no typos, and try again. If the problem persists, contact Purolator customer service for assistance.
• Shipment Delays: If your package is delayed, Purolator will provide updates on the reason for the delay, such as weather conditions, customs issues, or logistical problems. In most cases, the delay is temporary, and the package will continue its journey shortly.
• Lost Package: If your package seems to be lost or hasn’t moved for an extended period, contact Purolator immediately. Their customer service team will investigate the issue and help locate your package.

Conclusion

Purolator tracking is a reliable and straightforward tool that provides you with the information you need to keep track of your shipment. Whether you are sending or receiving a parcel, staying informed about the progress of your delivery can save you time and reduce stress. By following the steps above and understanding tracking updates, you can ensure a smooth shipping experience. For any issues, Purolator’s customer service is ready to assist and provide solutions. Happy tracking!